SQUEEEEEEE!!!!! We graduated today! I got the highest score in the class on the test. Well.. 6 of us tied lol and then I lost the raffle for the G5 cause I have bad luck. Oh well. We had carrot cake! And got name badges for our cubes! And a certificate that we completed training! Fun!!
Then we moved to our cubes. There’s a picture of my setup on KSF To-Go. We’ll only be here for two weeks though. We’re in a controlled environment with smaller call volume and we have people easily available to help us. I took a call! All by myself! It was fantastic!!!!! The only problem I had was that I had no scrollbars in my tracking system hahahaha. So in the middle of my call while I was walking the guy through how to fix his problem, I was crawling under my desk switching to a mouse with a scroll wheel so that I could actually log my case. It rocked. But I fixed his problem! I should get a good CSAT on that call, wheeee!
This is fun. *waits for the next call*