Tag Archives: internet problems

Verizon FiOS Outages FTL

Yesterday, I rolled out of bed all bright-eyed and bushy-tailed (read: exhausted and just wanting to go back to sleep) and plopped down in front of my Mac to start working, just like every other business day. Except, I couldn’t connect to AIM, my work email address, or my work support tool. Everything else seemed to be working though, which was kind of odd. Called my coworker; he said he wasn’t having any trouble, so it had to be on my end.

So I power-cycled my router.. and then couldn’t get to anything on the interwebs. Ok… pick up the phone and call Verizon. Half an hour later, somebody finally picks up the phone and informs me that they’re having outages and that it’ll be working again by the end of the day, get off my phone. Swell. So I packed up and went to a coffee show to hijack some wifi so I can, you know, do my job.

Over 24 hours later, my internet is still not working. I am not a happy camper, at all. I tried calling again this morning and got a busy signal. a;sldkfjgh.

So I’m at the coffee shop again. You know, being here just isn’t fun when I *have* to be. I want to go home!

The most annoying parts are: 1, there is NO INFORMATION ANYWHERE about what the hell is going on and why they haven’t fixed it yet, and 2, this is the second time in less than a month that my internet has been down for an extended period of time. Last time, they had a maintenance guy working on the hubs out on the street, and he unplugged my connection and plugged it back into the wrong slot. I called within 10 minutes of my internet dropping (and we know about the hub maintenance because my boyfriend saw the guy outside and asked what was going on) and it took them 7 hours to send somebody to fix it. It took him 2 minutes. You know, I’m pretty sure the guy that broke it in the first place was still there when I called, and yet I had no internet for my entire work day.

Verizon.. seriously? I kind of hate you. I expect to be prorated for these internet-less days.

Don’t even get me started on what I think of the cell phone they sold me and the issues I’ve had with my mobile services; then I’ll never stop.
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Update: 3:30pm 07/09/09

After spending an hour on the phone troubleshooting stuff, my ticket got escalated and all they figured out was that there was some weird DNS issue going on (which is what Vista’s network diagnostic has been saying all along) and they have no idea why. Somebody will call me “eventually”.

So I cheated and manually set my DNS configurations to “somewhere else” after I got off the phone, and now I have internet. No thanks to Verizon.